Handbook

Team & Culture

The Team

We’re an ever-growing team, and while we’re small right now, a lot can change in a short time. If you want to see who’s who, check out our team page. See anyone you don’t know? Reach out and find a time to have a chat together.

Learn who you’re working with. What do they do? Do they prefer to work at home, in a coffee shop, or at the beach? Camera on or off? Getting to know each other and our values create better bonds, facilitates teamwork, improves results, and ultimately, creates a more enjoyable place for everyone to work.

Trust

Our culture is built on trust. We trust our team to operate together, effectively. No babysitting here. Much of what we do is centred around improving team collaboration to show our trust in you or help you trust those you’re working with.

Communication

Effective teamwork is built on communication, but we understand that everyone communicates differently.

Prefer verbalising responses, or writing them? We use many different tools to streamline communication in a way that works for you. And we’re async (as much as we can be), so you don’t need to be online to receive updates or feedback.

We encourage sharing ideas, questions and feedback in team channels, even if it’s not your usual team, which helps us all learn and grow together.

Contractors

We work with contractors and freelancers regularly, some more than others. They’re a core part of how we function. When working together, contractors are considered part of the team, though we appreciate that they may have other contracts they’re working on simultaneously.

If you see someone you don’t know, reach out and say hi!

We’re not robots

At least, if we are our disguises are incredibly good. When talking to others, we try and avoid speaking in corporate slang or jargon - anything that might be alienating to other teams or newer recruits.

This also transfers over to other forms of communication. We write emails like we’re people. The website (that you’re looking at right now!) is written for people. Even our contracts try to be as open-book as possible!

Share your ideas

Great ideas can come from anywhere. If you think we can do something better, we want to hear it, because we want to do better!

Continual improvement

I usually don’t like using idioms, but I'll make an exception just this once.

Rome wasn’t built in a day.

Anything worth doing is worth doing well.

Two key ideas behind the work we do. Good work takes both effort and time. No, you don’t have to push yourself to breaking point to achieve that, but we always strive to put in our best effort.

And once done, what could we have done better? What improvements could be made in the future, or on the next project, that will lead to even greater results? We’ll always keep working towards delivering better solutions.

Owning of mistakes

Okay. Shit happens. Sometimes things go wrong. When they do, we don’t hide. We own it. How do we make amends and what could we do better next time? Sometimes things don’t work out, and that’s okay, but if we’re to improve we need to own our failures, as well as our successes.